Broker chat

Available Monday to Friday from 6:30am to 4pm AWST (8:30am to 6pm AEST).

Log in for the best experience

  • Quicker, more personalised information
  • Access to your message history
  • Conversations in a secure channel.
Log in to the Bankwest Broker Portal

Become a Bankwest broker

  1. Download and complete the accreditation form
  2. Send it with required paperwork to your aggregator
  3. We'll be in touch​.

Add a support user

  1. Log into the Bankwest Broker Portal
  2. Select 'Manage support users'
  3. Follow the prompts.

Broker support

Get in touch

If broker chat is unavailable, give us a call.

Retail credit

For policy guidelines and complicated credit scenarios, including:

  • Credit proposals (e.g. deal structures)
  • Retail credit policy
  • Declined applications.

Mortgage support

For common queries around:

  • Settlement details
  • Simple deal enquiries
  • Escalations.

BDM and BSM

Contact your BDM for:

  • Applications enquiries
  • Product enquiries
  • Pipeline application queries.

A BSM can help you if your BDM is unavailable.