Cost-of-living pressures now hitting all generations

17 November 2023

Bankwest’s Spend Trends analysis for October has highlighted the financial strain being experienced by Western Australians as cost-of-living pressures appear to be spreading beyond Millennials and hitting all generations.

Bankwest’s Spend Trends report tracks WA customer credit and debit activity to identify insights in response to economic conditions, with October’s results showing the activity of all key spending generations having contracted.

The number of unique customers spending declined year-on-year for Millennials (-3.2%), Gen X (-2.5%), and even Baby Boomers (-1.7%), the latter of which had previously seemed reluctant to rein in spending.

The cost-of-living pressures were underscored by the year-on-year growth in transaction value (7%) compared to the negligible two per cent increase in volume, suggesting people were paying more for the same amount.

The financial squeeze also appeared to be influencing the volume of spending, which stalled year-on-year for all generations at 0.1 per cent for Millennials, and one per cent for Gen X and Baby Boomers.

The belt-tightening was highlighted by the fact that just two of the 25 sectors tracked experienced year-on-year growth in the double-digits for the number of customers spending, while 18 either showed no growth or contracted.

Only Travel Agencies (20%) and Airlines (10%) grew significantly compared to the same time last year, while sectors such as Electrical Appliances (-29%), Repair Shops (-25%), and Department Stores (-17%) declined steeply.

Conversely, 18 of the 25 sectors grew in year-on-year transaction value, as costs outpaced spending volumes.

The sectors leading the disparity between year-on-year value and volume growth were Electrical Appliance retailers (value +31%, volume -7%), Repair Shops (+15%, -13%), and Department Stores (+4%, -14%).

Bankwest General Manager Products and Digital Services Peter Bouhlas said: “Bankwest’s Spend Trends data has shown contracting spending for a while, but cost-of-living pressures now seem to be hitting a range of people.

“Millennials, who in general terms are more likely to be carrying greater debt due to the stage of their lives, have shown slowed spending for months, but we’re now seeing declines for Gen X and even Baby Boomers.

“The travel sector is really the only area to experience year-on-year growth of any significance, but we also need to remember the low base at which that sector is coming from, so it’s probably no surprise to see those results.

“The disparity between transaction values and volumes is a topic of public commentary at the moment, and that shows up in Bankwest’s Spend Trends data, with people paying significantly more than they did this time last year.

“It’s clear from this analysis that cost-of-living pressures are being felt by many, and I urge any customers experiencing financial difficulties to get in touch as soon as possible so we can support their individual needs.”

Overall transaction change

  Number of customers transacting
(%)
Total volume of transactions
(%)
Total value of transactions
(%)
Month-on-Month
Sep 23-v-Oct 23
+1.2
0
-2
Year-on-Year
Oct 22-v-Oct 23
-1.6
+2
+7
 
Number of customers transacting
(%)
Total volume of transactions
(%)
Total value of transactions
(%)
Month-on-Month
Sep 23-v-Oct 23
+1.2
0
-2
Year-on-Year
Oct 22-v-Oct 23
-1.6
+2
+7

Focus on cost-of-living

Top sectors by difference between transaction value and volume growth from Oct 22-Oct 23

  Volume
(%)
Value
(%)
Difference
(%)
Electric appliance
-7
+31
39
Repair shops
-13
+15
29
Department stores
-14
+4
18
 
Volume
(%)
Value
(%)
Difference
(%)
Electric appliance
-7
+31
39
Repair shops
-13
+15
29
Department stores
-14
+4
18

Where Western Australians are spending Month-on-Month

Sectors by volume of unique customers transacting
Biggest growth in number of unique customers transacting % Smallest growth in number of unique customers transacting %
Mail order
+104
Travel agencies
-10
Clothing stores
+7
Education
-7
Interior furnishings
+5
Auto rental
-5
Biggest growth in number of unique customers transacting
%
Smallest growth in number of unique customers transacting
%
Mail order
+104
Travel agencies
-10
Clothing stores
+7
Education
-7
Interior furnishings
+5
Auto rental
-5

Where Western Australians are spending Year-on-Year

Sectors by volume of unique customers transacting
Biggest growth in number of unique customers transacting % Smallest growth in number of unique customers transacting %
Travel agency
+20
Electric appliance
-29
Airlines
+10
Repair shops
-25
Hotel/Motel
+5
Department stores
-17
Biggest growth in number of unique customers transacting
%
Smallest growth in number of unique customers transacting
%
Travel agency
+20
Electric appliance
-29
Airlines
+10
Repair shops
-25
Hotel/Motel
+5
Department stores
-17

Month-on-month (Sep 23-Oct 23) top 5 sectors by …

Biggest growth in volume % Smallest growth in volume % Biggest growth in value % Smallest growth in value %
Mail order
+13
Other services
-11
Education
+11
Mail order
-45
Discount stores
+8
Travel agencies
-10
Vehicles
+4
Other services
-13
Vehicles
+6
Auto rental
-8
Other retail
+4
Auto rental
-3
Biggest growth in volume
%
Smallest growth in volume
%
Biggest growth in value
%
Smallest growth in value
%
Mail order
+13
Other services
-11
Education
+11
Mail order
-45
Discount stores
+8
Travel agencies
-10
Vehicles
+4
Other services
-13
Vehicles
+6
Auto rental
-8
Other retail
+4
Auto rental
-3

Year-on-year (Oct 22-v-Oct 23) top 5 sectors by …

Biggest growth in volume % Smallest growth in volume % Biggest growth in value % Smallest growth in value %
Travel agencies
+21
Department stores
-14
Electric appliance
+31
Airlines
-7
Service stations
+11
Repair shops
-13
Repair shops
+15
Sporting/Toy stores
-4
Hotel/Motel
+10
Electric appliance
-7
Discount stores
+10
Interior furnishings
-3
Biggest growth in volume
%
Smallest growth in volume
%
Biggest growth in value
%
Smallest growth in value
%
Travel agencies
+21
Department stores
-14
Electric appliance
+31
Airlines
-7
Service stations
+11
Repair shops
-13
Repair shops
+15
Sporting/Toy stores
-4
Hotel/Motel
+10
Electric appliance
-7
Discount stores
+10
Interior furnishings
-3

Generational snapshot

Year-on-year growth values by generation from Oct 22-Oct 23

  Number of unique customers transacting
(%)
Volume of transactions
(%)
Average value of transactions
(%)
Millennials
-3.2
+0.1
+9
Gen X
-2.5
+1
+6
Baby boomers
-1.7
+1
+4
 
Number of unique customers transacting
(%)
Volume of transactions
(%)
Average value of transactions
(%)
Millennials
-3.2
+0.1
+9
Gen X
-2.5
+1
+6
Baby boomers
-1.7
+1
+4

Sector examples

Sector Examples
Airlines
Self-explanatory
Auto rental
Self-explanatory (general and commercial)
Clothing stores
Single-brand stores, as opposed to multi-brand department Store retailers
Department stores
Large department stores and chains, not including discount department stores
Discount stores
Discount department stores and budget lifestyle and homeware retailers
Electrical appliance
Whitegoods retailers, home entertainment stores, mobile and computing device outlets, computer games
Food stores/Warehouses
Includes grocery stores, as well as wholesale food distribution warehouses
Hardware
Hardware retailers and chains, landscaping specialists, home DIY retailers
Hotels/Motels
Self-explanatory
Other retail
Online marketplaces, online arms of bricks-and-mortar retailers, discount department stores, liquor stores
Other services
Courier services, public administration, newspaper subscriptions, roadside assistance companies
Other transport
Ride sharing companies, taxis, private and public paid parking
Pharmacies
Self-explanatory
Professional services
All types of insurance, waste disposal services
Quasi cash
Casino and gambling activities
Repair shops
Cobblers, tailors, electrical appliance repairs, watchmakers, mobile phone repairs
Restaurants/Bars
Self-explanatory
Service stations
Self-explanatory
Sporting/Toy stores
Non-digital game retailers, outdoor recreation stores, sporting goods, apparel and footwear outlets
Travel agencies
Self-explanatory (online and bricks-and-mortar)
Utilities
Typical utility services, streaming services
Vehicles
Automotive dealerships, automotive and car care accessory retailers, repairs and servicing
Sector
Examples
Airlines
Self-explanatory
Auto rental
Self-explanatory (general and commercial)
Clothing stores
Single-brand stores, as opposed to multi-brand department Store retailers
Department stores
Large department stores and chains, not including discount department stores
Discount stores
Discount department stores and budget lifestyle and homeware retailers
Electrical appliance
Whitegoods retailers, home entertainment stores, mobile and computing device outlets, computer games
Food stores/Warehouses
Includes grocery stores, as well as wholesale food distribution warehouses
Hardware
Hardware retailers and chains, landscaping specialists, home DIY retailers
Hotels/Motels
Self-explanatory
Other retail
Online marketplaces, online arms of bricks-and-mortar retailers, discount department stores, liquor stores
Other services
Courier services, public administration, newspaper subscriptions, roadside assistance companies
Other transport
Ride sharing companies, taxis, private and public paid parking
Pharmacies
Self-explanatory
Professional services
All types of insurance, waste disposal services
Quasi cash
Casino and gambling activities
Repair shops
Cobblers, tailors, electrical appliance repairs, watchmakers, mobile phone repairs
Restaurants/Bars
Self-explanatory
Service stations
Self-explanatory
Sporting/Toy stores
Non-digital game retailers, outdoor recreation stores, sporting goods, apparel and footwear outlets
Travel agencies
Self-explanatory (online and bricks-and-mortar)
Utilities
Typical utility services, streaming services
Vehicles
Automotive dealerships, automotive and car care accessory retailers, repairs and servicing

About Bankwest
Bankwest’s vision is to be a simple, easy bank for the Australian homeowner of today and tomorrow, and our purpose is to build a brighter future for all. Bankwest provides personal and everyday banking solutions for customers across Australia. We support customers in doing their banking in the ways that suit them, with innovative digital solutions, an Australia-based 24/7 Contact Centre, a passionate broker community, and our WA branch network. Bankwest is a division of Commonwealth Bank of Australia ABN 48 123 123 124 AFSL/Australian credit license 234945.

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