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Help and support

Common questions

FAQ topics

General enquiries

From updating your details to support in times of need.

Accounts

How to manage your accounts and find the info you're looking for.

Payments and transfers

Help with managing payments, including your PayID, PayTo and contactless payments.

Cards

Help with managing your credit or debit card.

Travel and international

How to use your accounts overseas and make international transfers.

Online banking, app and security

Stay secure online and make the most of digital banking and the app.

Home loans

Learn more about Bankwest home loans and how to manage your own.

Business

Help with Bankwest business accounts, products and services.

Applying for a product

Find out what you need to apply for our products.

Personal loans

Help with Bankwest personal loans, and how to apply for them.

Open banking

Whether you want to share your Bankwest data or find out more about Open Banking, we’ve got you covered.

Guides

Learn how you can manage and make the most of...

Home loans

Whether it's your first house or your third, an investment property or building your dream place - we've got the answers to all your home ownership questions.

Home loan guides

Personal finance

Becoming financially savvy doesn't happen overnight. Whether you want to save more, spend less or manage your money better, our tips and tricks will help you get there.

Personal finance guides

Bankwest services

Check out how to bank with us and where it can get you.

Service guides

Cost of living support

Check out our tips and tools to help you manage your home loan under pressure.

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Bankwest at your fingertips

Bank on the go or from your couch with the Bankwest App.

Skip the queue and take control of your finances – anytime, anywhere, safely and securely.

Explore the Bankwest App

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There are a range of ways to get in touch.

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Consider the Bankwest App Terms of Use and associated PDS available from Bankwest before deciding whether the product is right for you. Fees and charges may apply.