How to cancel direct debit or recurring payments.

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You can cancel direct debits by messaging us. To cancel recurring payments, contact the business who charged you. For scheduled payments, cancel in the app or online banking. PayTo^® agreements can be cancelled in the app.

How to cancel payments

Direct debits

This is when you give your BSB and account number to a business, like your gym or utility provider, and allow them to debit regular payments for an agreed amount from your Bankwest account.

To cancel your direct debit, message us in the Bankwest App or online banking. You may also contact the business you set up the arrangement with to cancel it.

Recurring payments

This is when you give your credit or debit card details to a business or service provider and allow them to automatically charge your card for their services, like Netflix or Spotify.

To cancel a recurring payment or arrange another payment option, contact the business who charged you.

Scheduled payments

This is when you set up a regular automatic payment between your Bankwest accounts (like a home loan or credit card repayment) or from your Bankwest account to an account at another bank (like your rent).

To cancel scheduled payments:

Log in to the Bankwest App or online banking
Navigate to ‘Payments’ then ‘Manage’
Select ‘Scheduled’ to view your scheduled payments list
Select the payment and choose the option to delete.

PayTo agreements

This is similar to a direct debit, but it gives you more control and flexibility when setting up and managing it. With a PayTo agreement, you give the business or service provider your BSB and account number or PayID^®. They’ll then send you a request with all the details which you can authorise in the app or online banking.

Unlike a direct debit, you can pause, resume, cancel and change the linked account for your payment agreement without having to contact the business.

To cancel PayTo agreements:

Log in to the Bankwest App
Navigate to ‘Payments’ then ‘Manage’
Select ‘PayTo agreements’
Select the agreement and choose the option to delete.

Common questions

If you’ve made a payment to the wrong account number or biller please message us in the Bankwest App or online banking, alternatively call us on 1300 440 749. If you’ve mistakenly overpaid someone, you’ll need to contact them directly.

We can send you a list of direct debits and recurring payments on your accounts for up to the previous 13 months. The list will include only those direct debits and recurring payments that are known to us from the information we receive about your transactions. Simply message us in the app to request.

Things to consider

PayID and PayTo are registered trademarks of NPP Australia Limited.