Text messages – When you receive an SMS from us, the sender’s name will either be ‘Bankwest’ or ‘BW Collect'.
Direct links to online banking – We will never send you one.
Unusual activity on your account – If we’ve noticed unusual activity on your account, we may notify you via the Bankwest App with our Check-it notifications.
Unfamiliar screens – Especially if they request bank details and personal information.
Generic greetings – We’ll always address you by name.
Suspicious email addresses and file attachments – We’ll email you using an official email address ending in @bankwest.com.au.
Email requests for more information – Like your name, date of birth or phone number.
