Gen Z returns to ground – just as Boomers hit the skies

2 October 2024

Bankwest’s latest Spend Trends data has suggested the tight financial times are finally beginning to slow the spending of young Western Australians – just in time for Baby Boomers’ exit through the state’s departure gates.

Bankwest’s Spend Trends tracks WA customer credit and debit activity to identify insights in community responses to economic conditions, with August data showing a slowing of spending by Gen Z month-on-month.

Young Western Australians remained the state’s big spenders when looking at year-on-year trends, with the number of customers spending compared to the same time in 2023 growing, while all other generations declined.

However, the number of Gen Zs spending across most of the 25 sectors remained stable or declined month-on-month, for a slight overall growth (+1%), in line with Millennials (+0.3%), Gen X (+0.1%), and Baby Boomers (+0.3%).

There were also signs Boomers were preparing to hit the skies again as other generations remain grounded, with month-on-month growth in the number of older customers spending on Airlines (+12%) and Travel Agencies (+5%).

That compared to Gen Z (Airlines +2%; Travel Agencies -5%), Millennials (+9%; -2%), and Gen X (+6%; -5%).

But while Gen Z appeared to be slowing their activities, their overall spending remained significantly elevated on other generations, with the number spending year-on-year growing 6.5 per cent, with all others declining.

Airlines was the flagbearer for highlighting the spending differentials, with Gen Z’s year-on-year growth in the number of those spending (+41%) greater than Millennials (+11%), Gen X (+13%), and Boomers (+12%) combined.

Gen Z also continued to spend at higher values, with the year-on-year growth for the average transaction value at seven per cent – more than double that of Millennials (+3%), and up on Gen X (+4%) and Boomers (+1%).

The average value of transactions across all generations and sectors year-on-year increased just three per cent, with Gen Z’s seven per cent indicating their outgoings were attributed to more than simple cost-of-living increases.

Bankwest General Manager Products Peter Bouhlas said: "Bankwest’s latest Spend Trends report for August highlights the ongoing cost-of-living pressures faced by Western Australians.

“Despite these challenges, we see a notable resilience in spending habits among Gen Z, which continues to find ways to navigate cost-of-living concerns, defying the overall spending declines of other generations.

“However, while year-on-year data shows Gen Z’s spending remains elevated above other generations overall, there are also emerging signs in the month-on-month figures that younger customers are beginning to slow spending.

“It’s also interesting to see that travel appears to remain a priority for Baby Boomers, who have in recent months been aligned in their spending behaviours to Millennials and Gen X, but are now returning to the skies.

“This makes sense, given Millennials and Gen X are those more likely to have a mortgage they are managing among other cost-of-living rises, while Boomers are more likely to have fewer debt obligations.

"We know there are many Western Australians finding the current economic conditions challenging, and we encourage customers concerned about their circumstances to reach out so we can support their unique position."

Overall transaction change

  Number of customers transacting
(%)
Total volume of transactions
(%)
Total value of transactions
(%)
Month-on-Month
Jul 24-v-Aug 24
+0.3
0
-2
Year-on-Year
Aug 23-v-Aug 24
-3.6
-2
+3
 
Number of customers transacting
(%)
Total volume of transactions
(%)
Total value of transactions
(%)
Month-on-Month
Jul 24-v-Aug 24
+0.3
0
-2
Year-on-Year
Aug 23-v-Aug 24
-3.6
-2
+3

Where Western Australians are spending Month-on-Month

Sectors by volume of unique customers transacting
Biggest growth in number of unique customers transacting % Smallest growth in number of unique customers transacting %
Education
+14
Auto rental
-7
Airline
+8
Repair shops
-4
Hardware
+6
Vehicles
-3
Biggest growth in number of unique customers transacting
%
Smallest growth in number of unique customers transacting
%
Education
+14
Auto rental
-7
Airline
+8
Repair shops
-4
Hardware
+6
Vehicles
-3

Where Western Australians are spending Year-on-Year

Sectors by volume of unique customers transacting
Biggest growth in number of unique customers transacting % Smallest growth in number of unique customers transacting %
Mail order
+116
Repair shops
-27
Airline
+14
Vehicles
-11
Electric appliance
+6
Service stations    
-11
Biggest growth in number of unique customers transacting
%
Smallest growth in number of unique customers transacting
%
Mail order
+116
Repair shops
-27
Airline
+14
Vehicles
-11
Electric appliance
+6
Service stations    
-11

Month-on-month (Jul 24-Aug 24) top 5 sectors by ...

Biggest growth in volume % Smallest growth in volume % Biggest growth in value % Smallest growth in value %
Other services
+22
Education
-19
Other services
+19
Education
-29
Repair shops
+12
Rental
-11
Repair shops
+16
Recreation
-7
Airline
+7
Recreation
-9
Travel agency
+3
Utilities
-4
Biggest growth in volume
%
Smallest growth in volume
%
Biggest growth in value
%
Smallest growth in value
%
Other services
+22
Education
-19
Other services
+19
Education
-29
Repair shops
+12
Rental
-11
Repair shops
+16
Recreation
-7
Airline
+7
Recreation
-9
Travel agency
+3
Utilities
-4

Year-on-year (Aug 23-v-Aug 24) top 5 sectors by ...

Biggest growth in volume % Smallest growth in volume % Biggest growth in value % Smallest growth in value %
Mail order
+17
Service stations
-16
Repair shops
+21
Mail order
-46
Professional srvcs
+7
Auto rental
-13
Education
+14
Airline
-7
Education
+6
Repair shops
-11
Hardware
+8
Service stations
-6
Biggest growth in volume
%
Smallest growth in volume
%
Biggest growth in value
%
Smallest growth in value
%
Mail order
+17
Service stations
-16
Repair shops
+21
Mail order
-46
Professional srvcs
+7
Auto rental
-13
Education
+14
Airline
-7
Education
+6
Repair shops
-11
Hardware
+8
Service stations
-6

Generational snapshot

Year-on-year growth values by generation from Aug 23-Aug 24

  Number of unique customers transacting
(%)
Volume of transactions
(%)
Average value of transactions
(%)
Gen Z
+6.5
+13
+7
Millennials
-4.1
-2.3
+3
Gen X
-4.3
-3
+4
Baby boomers
-5.7
-5
+1
 
Number of unique customers transacting
(%)
Volume of transactions
(%)
Average value of transactions
(%)
Gen Z
+6.5
+13
+7
Millennials
-4.1
-2.3
+3
Gen X
-4.3
-3
+4
Baby boomers
-5.7
-5
+1

Where the generations are spending

Year-on-year growth in unique customers transacting per sector by generation from Aug 23-Aug 24

Number of unique customers transacting
Gen Z % Millennials % Gen X % Baby boomers %
Mail order
+85
Mail order
+125
Mail order
+157
Mail order
+102
Airline
+41
Airline
+11
Airline
+13
Airline
+12
Auto rental
+22
Electric appliance
+7
Travel agency
+5
Department store
+7
Number of unique customers transacting
Gen Z
%
Millennials
%
Gen X
%
Baby boomers
%
Mail order
+85
Mail order
+125
Mail order
+157
Mail order
+102
Airline
+41
Airline
+11
Airline
+13
Airline
+12
Auto rental
+22
Electric appliance
+7
Travel agency
+5
Department store
+7

Sector examples

Sector Examples
Airlines
Self-explanatory
Auto rental
Self-explanatory (general and commercial)
Clothing stores
Single-brand stores, as opposed to multi-brand department Store retailers
Department stores
Large department stores and chains, not including discount department stores
Discount stores
Discount department stores and budget lifestyle and homeware retailers
Electrical appliance
Whitegoods retailers, home entertainment stores, mobile and computing device outlets, computer games
Food stores/Warehouses
Includes grocery stores, as well as wholesale food distribution warehouses
Hardware
Hardware retailers and chains, landscaping specialists, home DIY retailers
Hotels/Motels
Self-explanatory
Other retail
Online marketplaces, online arms of bricks-and-mortar retailers, discount department stores, liquor stores
Other services
Courier services, public administration, newspaper subscriptions, roadside assistance companies
Other transport
Ride sharing companies, taxis, private and public paid parking
Pharmacies
Self-explanatory
Professional services
All types of insurance, waste disposal services
Quasi cash
Casino and gambling activities
Repair shops
Cobblers, tailors, electrical appliance repairs, watchmakers, mobile phone repairs
Restaurants/Bars
Self-explanatory
Service stations
Self-explanatory
Sporting/Toy stores
Non-digital game retailers, outdoor recreation stores, sporting goods, apparel and footwear outlets
Travel agencies
Self-explanatory (online and bricks-and-mortar)
Utilities
Typical utility services, streaming services
Vehicles
Automotive dealerships, automotive and car care accessory retailers, repairs and servicing
Sector
Examples
Airlines
Self-explanatory
Auto rental
Self-explanatory (general and commercial)
Clothing stores
Single-brand stores, as opposed to multi-brand department Store retailers
Department stores
Large department stores and chains, not including discount department stores
Discount stores
Discount department stores and budget lifestyle and homeware retailers
Electrical appliance
Whitegoods retailers, home entertainment stores, mobile and computing device outlets, computer games
Food stores/Warehouses
Includes grocery stores, as well as wholesale food distribution warehouses
Hardware
Hardware retailers and chains, landscaping specialists, home DIY retailers
Hotels/Motels
Self-explanatory
Other retail
Online marketplaces, online arms of bricks-and-mortar retailers, discount department stores, liquor stores
Other services
Courier services, public administration, newspaper subscriptions, roadside assistance companies
Other transport
Ride sharing companies, taxis, private and public paid parking
Pharmacies
Self-explanatory
Professional services
All types of insurance, waste disposal services
Quasi cash
Casino and gambling activities
Repair shops
Cobblers, tailors, electrical appliance repairs, watchmakers, mobile phone repairs
Restaurants/Bars
Self-explanatory
Service stations
Self-explanatory
Sporting/Toy stores
Non-digital game retailers, outdoor recreation stores, sporting goods, apparel and footwear outlets
Travel agencies
Self-explanatory (online and bricks-and-mortar)
Utilities
Typical utility services, streaming services
Vehicles
Automotive dealerships, automotive and car care accessory retailers, repairs and servicing

About Bankwest
Bankwest’s ambition is to be Australia's favourite digital bank. Bankwest provides great value home lending and secure, easy, and effortless personal and everyday banking solutions for customers across Australia. We support customers in doing their banking in the ways that suit them, with innovative digital solutions, an Australia-based 24/7 Customer Engagement Centre, and a passionate broker community. Bankwest is a division of Commonwealth Bank of Australia ABN 48 123 123 124 AFSL/Australian credit license 234945.

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