Millennials feel the pinch as Boomers hit the skies

18 September 2023

Jet-setting Baby Boomers are showing little sign of packing away the passport, while Millennials rein in spending, with Bankwest’s latest Spend Trends data highlighting a stark contrast in the financial realities of the generations.

Bankwest’s Spend Trends report tracks WA customer credit and debit activity to identify insights into community responses to economic conditions, with August’s results showing stalled spending activity for consecutive months.

However, while August suggested most Western Australians adapted to challenging economic conditions by reining in spending, older consumers continued to hit the skies.

The year-on-year transaction value for Airlines grew by 10 per cent for Baby Boomers in August — the only generation to grow — compared to a contraction in the sector for Gen X (-6%), Millennials (-2%), and Gen Z (-6%).

However, Travel Agencies and Airlines featured in the Top 3 for the number of customers transacting year-on-year for every generation, indicating more people were travelling — but only Boomers were spending more in doing so.

There were signs the spending of older Western Australians was slowing, though, with the number of customers transacting year-on-year down 2.6 per cent — slower than Gen X (-4.5%) and Millennials (-4.8%), but still a decline.

The current financial environment clearly weighed heaviest on Millennials — the current generation of homebuyers.

The number of Millennials transacting year-on-year fell by 4.8 per cent – the most of the three primary spending generations — while their average transaction value (7.7%) and volume (0.4%) were among the lowest.

Spending as a whole stalled for another month, with the number of customers transacting declining by 1.5 per cent year-on-year, the value of transactions maintaining single-figure growth (9%), and volumes stable (2%).

The number of customers spending month-on-month highlighted the response of Western Australians to tightening budgets, with Education (16%) the only sector to grow by double figures, while 14 of the 25 sectors declined.

The return of increased petrol prices had Service Stations again feature in the top sectors for spend, with month-on-month (5%) and year-on-year (6%) transaction value outpacing the number of customers transacting (both 3%).

The difference between the growth in the average value (9%) and volume (2%) of transactions year-on-year, which has been a gauge for cost-of-living pressures, remained close to parity for the sixth consecutive month.

However, Electric Appliance retailers continued to be the flagbearer of cost-of-living pressures, bucking the parity trend with a 41 per cent year-on-year difference between the volume (-14%) and value (28%) of transactions.

Bankwest General Manager Products and Digital Services Peter Bouhlas said: “Bankwest’s Spend Trends figures for Western Australia align with broader economic commentary on stabilising cost-of-living pressures.

"We continue to see the value of spend on Travel grow for older Western Australians, but there are signs even Baby Boomers are reducing their activity overall, even if it is at a slower rate than other generations.

"We can see the impact of the current financial environment is weighing on some households, who are clearly spending less in volume, but also spending less in each transaction, indicating they’re choosing cheaper options.

"All customers will be experiencing cost-of-living pressures differently and we urge any customer concerned about their financial situation to get in touch with us as soon as possible, so we can work with their individual needs."

Overall transaction change

  Number of customers transacting
(%)
Total volume of transactions
(%)
Total value of transactions
(%)
Month-on-Month
Jul 23-v-Aug 23
+0.1
+1
-1
Year-on-Year
Aug 22-v-Aug 23
-1.5
+2
+9
 
Number of customers transacting
(%)
Total volume of transactions
(%)
Total value of transactions
(%)
Month-on-Month
Jul 23-v-Aug 23
+0.1
+1
-1
Year-on-Year
Aug 22-v-Aug 23
-1.5
+2
+9

Focus on cost-of-living

Top sectors by difference between transaction value and volume growth from Aug 22-Aug 23

  Volume
(%)
Value
(%)
Difference
(%)
Electric appliance
-14
+28
41
Repair shops
-15
+6
21
Department stores
-18
-1
18
 
Volume
(%)
Value
(%)
Difference
(%)
Electric appliance
-14
+28
41
Repair shops
-15
+6
21
Department stores
-18
-1
18

Where Western Australians are spending Month-on-Month

Sectors by volume of unique customers transacting

Biggest growth in number of unique customers transacting % Smallest growth in number of unique customers transacting %
Education
+16
Recreation
-9
Interior furnishings
+7
Repair shops
-6
Hardware
+7
Department stores
-5
Biggest growth in number of unique customers transacting
%
Smallest growth in number of unique customers transacting
%
Education
+16
Recreation
-9
Interior furnishings
+7
Repair shops
-6
Hardware
+7
Department stores
-5

Where Western Australians are spending Year-on-Year

Sectors by volume of unique customers transacting

Biggest growth in number of unique customers transacting % Smallest growth in number of unique customers transacting %
Travel agency
+36
Electric appliance
-32
Airline
+15
Repair shops
-20
Hotel/Motel
+10
Department stores
-18
Biggest growth in number of unique customers transacting
%
Smallest growth in number of unique customers transacting
%
Travel agency
+36
Electric appliance
-32
Airline
+15
Repair shops
-20
Hotel/Motel
+10
Department stores
-18

Month-on-month (Jul 23-Aug 23) top 5 sectors by ...

Biggest growth in volume % Smallest growth in volume % Biggest growth in value % Smallest growth in value %
Other services
+27
Education
-28
Other services
+22
Education
-38
Service stations
+9
Recreation
-9
Repair shops
+5
Hardware
-6
Vehicles
+6
Hotel/Motel
-7
Service stations
+5
Hotel/Motel
-5
Biggest growth in volume
%
Smallest growth in volume
%
Biggest growth in value
%
Smallest growth in value
%
Other services
+27
Education
-28
Other services
+22
Education
-38
Service stations
+9
Recreation
-9
Repair shops
+5
Hardware
-6
Vehicles
+6
Hotel/Motel
-7
Service stations
+5
Hotel/Motel
-5

Year-on-year (Aug 22-v-Aug 23) top 5 sectors by ...

Biggest growth in volume % Smallest growth in volume % Biggest growth in value % Smallest growth in value %
Travel agency
+38
Department stores
-18
Electric appliance
+28
Interior furnishings
-7
Hotel/Motel
+22
Repair shops
-15
Vehicles
+12
Sporting/Toy Stores
-4
Other transport
+18
Electric appliance
-14
Hotel/Motel
+11
Hardware
-3
Biggest growth in volume
%
Smallest growth in volume
%
Biggest growth in value
%
Smallest growth in value
%
Travel agency
+38
Department stores
-18
Electric appliance
+28
Interior furnishings
-7
Hotel/Motel
+22
Repair shops
-15
Vehicles
+12
Sporting/Toy Stores
-4
Other transport
+18
Electric appliance
-14
Hotel/Motel
+11
Hardware
-3

Generational Snapshot

Year-on-year growth values by generation from Aug 22-Aug 23

  Number of unique customers transacting
(%)
Volume of transactions
(%)
Average value of transactions
(%)
Millennials
-4.8
+0.4
+7.7
Gen X
-4.5
+1.1
+9.1
Baby Boomers
-2.6
+2.8
+7.6
 
Number of unique customers transacting
(%)
Volume of transactions
(%)
Average value of transactions
(%)
Millennials
-4.8
+0.4
+7.7
Gen X
-4.5
+1.1
+9.1
Baby Boomers
-2.6
+2.8
+7.6

Sector examples

Sector Examples
Airlines
Self-explanatory
Auto rental
Self-explanatory (general and commercial)
Clothing stores
Single-brand stores, as opposed to multi-brand department Store retailers
Department stores
Large department stores and chains, not including discount department stores
Discount stores
Discount department stores and budget lifestyle and homeware retailers
Electrical appliance
Whitegoods retailers, home entertainment stores, mobile and computing device outlets, computer games
Food stores/Warehouses
Includes grocery stores, as well as wholesale food distribution warehouses
Hardware
Hardware retailers and chains, landscaping specialists, home DIY retailers
Hotels/Motels
Self-explanatory
Other retail
Online marketplaces, online arms of bricks-and-mortar retailers, discount department stores, liquor stores
Other services
Courier services, public administration, newspaper subscriptions, roadside assistance companies
Other transport
Ride sharing companies, taxis, private and public paid parking
Pharmacies
Self-explanatory
Professional services
All types of insurance, waste disposal services
Quasi cash
Casino and gambling activities
Repair shops
Cobblers, tailors, electrical appliance repairs, watchmakers, mobile phone repairs
Restaurants/Bars
Self-explanatory
Service stations
Self-explanatory
Sporting/Toy stores
Non-digital game retailers, outdoor recreation stores, sporting goods, apparel and footwear outlets
Travel agencies
Self-explanatory (online and bricks-and-mortar)
Utilities
Typical utility services, streaming services
Vehicles
Automotive dealerships, automotive and car care accessory retailers, repairs and servicing
Sector
Examples
Airlines
Self-explanatory
Auto rental
Self-explanatory (general and commercial)
Clothing stores
Single-brand stores, as opposed to multi-brand department Store retailers
Department stores
Large department stores and chains, not including discount department stores
Discount stores
Discount department stores and budget lifestyle and homeware retailers
Electrical appliance
Whitegoods retailers, home entertainment stores, mobile and computing device outlets, computer games
Food stores/Warehouses
Includes grocery stores, as well as wholesale food distribution warehouses
Hardware
Hardware retailers and chains, landscaping specialists, home DIY retailers
Hotels/Motels
Self-explanatory
Other retail
Online marketplaces, online arms of bricks-and-mortar retailers, discount department stores, liquor stores
Other services
Courier services, public administration, newspaper subscriptions, roadside assistance companies
Other transport
Ride sharing companies, taxis, private and public paid parking
Pharmacies
Self-explanatory
Professional services
All types of insurance, waste disposal services
Quasi cash
Casino and gambling activities
Repair shops
Cobblers, tailors, electrical appliance repairs, watchmakers, mobile phone repairs
Restaurants/Bars
Self-explanatory
Service stations
Self-explanatory
Sporting/Toy stores
Non-digital game retailers, outdoor recreation stores, sporting goods, apparel and footwear outlets
Travel agencies
Self-explanatory (online and bricks-and-mortar)
Utilities
Typical utility services, streaming services
Vehicles
Automotive dealerships, automotive and car care accessory retailers, repairs and servicing

About Bankwest
Bankwest’s vision is to be a simple, easy bank for the Australian homeowner of today and tomorrow, and our purpose is to build a brighter future for all. Bankwest provides personal and everyday banking solutions for customers across Australia. We support customers in doing their banking in the ways that suit them, with innovative digital solutions, an Australia-based 24/7 Contact Centre, a passionate broker community, and our WA branch network. Bankwest is a division of Commonwealth Bank of Australia ABN 48 123 123 124 AFSL/Australian credit license 234945.

Media enquiries

If you have a media enquiry, please get in touch.