Business Bank announcement | Help

Bankwest is no longer offering new business products under the Bankwest brand, and are now offering to redirect or transition customers to Commonwealth Bank of Australia (CommBank).

Read below for more information and the latest updates.

Small business customer FAQs

An important change to Bankwest Business Banking services

In February 2022 we announced that we would no longer offer new business products under the Bankwest brand and would offer to redirect or transition our business customers to CommBank.

We believe offering our business customers access to CommBank’s products and services is the best way to meet their needs and support them in continuing to achieve their goals in today’s demanding market. For customers that also hold personal banking with us, rest assured that Bankwest will continue to support your personal banking needs.

We will communicate with customers via their elected option/s of email, letter or phone and keep our website updated with the latest information. Customers are encouraged to update their contact details via online banking or by calling us on 13 7000 between the hours of 6am - 8pm AWST Monday to Friday and 6am - 2:30pm AWST on Saturday.

Which Bankwest business products will be impacted?

We recognise that with this announcement comes a lot of change for you and your business and we’re here to help you navigate through these next steps. If you are impacted by this change, you will receive further communication about what this means for your business deposit account(s) and the options available to you.

To help, we have listed the Bankwest business products that will be impacted below:

Corporate Transaction Account
Business Telenet Saver
Business Cheque Account
Business Bonus
Business High Interest Transaction Account
Business Zero Transaction Account
Gold Term Deposit (listed under a business name)
Business TD Direct

Real Estate Agent Trust Account – ACT
Real Estate Agent Trust Account – NSW
Real Estate Agent Trust Account – QLD
Real Estate Agent Trust Account – SA
Real Estate Agent Trust Account – WA
Settlement Agent Trust Account
Solicitor’s Trust Account – WA
Solicitor’s Trust Account – NSW
Term Deposit – Special (listed under a business name)

Rest assured, Bankwest will continue to support you with simple, friendly, everyday banking and home loan products and services. This change only relates to Bankwest business banking products and services.

If you have any questions relating to this change, call us on 13 7000 to speak to Bankwest’s Business Support Team, Monday to Friday 6:00am to 8:00am and Saturday 6:00am to 2:30pm AWST.

Latest updates

We’re now notifying customers in phases via email or letter about the next steps and what this change means for their accounts.

If you’re a new small business customer, we will offer to redirect your enquiries to CommBank.

If you're an existing small business customer, we will offer to redirect you to CommBank for any new account requests or certain requests to vary an existing account.

Bankwest can be contacted on 13 7000. For customers with a Relationship Manager, you can continue to contact your Relationship Manager directly to discuss your banking needs.

Want to know more about CommBank and what they can offer business customers?

CommBank have been supporting everyday Australian businesses for over 100 years to unlock their potential and achieve their business aspirations. Bankwest’s history is important to the CBA Group and we are committed to ensuring you’re supported in your business journey every step of the way. CommBank are here to help you make business moves.

Find out how CommBank can help you make business moves