We’re evolving into a digital bank. As a result, we’ve made the decision to close our branch network in 2024.
We’ll keep you updated here on changes happening with our branches.
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What our digital future means for you
Becoming a national digital bank
For 129 years, we’ve thought differently about how we service our customers and have proudly called WA home. We’re continuing this legacy.
Now, we're investing in becoming a digital bank by delivering simple products and new digital experiences, nationwide.
Many customers are already banking digitally
It’s important that we invest in areas which benefit our customers and we’ve seen that the majority of customers are preferring to bank digitally.^
97% of all Bankwest transactions now completed digitally.
Fewer than 2% of customers are visiting a branch regularly.
WA branches average about 30 transactions per day, and in regional WA this halves to 15.
Branches are closing
After careful consideration, we’ve made the decision to close the Bankwest branch network by October 2024, with 15 regional branches converting to CommBank branches. We intend to complete these conversions by the end of 2024.
As a result, all Bankwest ATMs will also be closing. We no longer operate off-premises ATMs, which means that machines will no longer be maintained following individual branch closures.
We recognise this may be difficult news if you or your loved ones bank in branch, or if you feel reassured knowing a branch is nearby. We’re committed to supporting you through this change.
This change enables us to invest in the digital channels the majority of our customers are increasingly choosing to do their banking with us.
Banking without a branch
Learn how you can complete your banking without a branch nearby.
Extra care and support
Our support for customers in vulnerable situations or with specific needs, remains in place.
New to the app or online banking?
If banking digitally feels daunting, we’re here to help. Check out our handy guide to get started.
Your questions, answered
FAQs
If you have a specific query you need answered, we’ve likely answered it here. From how to access cash, to account management and support options available for customers in vulnerable situations.
Support for customers who use branches
Regional branches converting to CommBank
15 regional Bankwest branches will convert to CommBank branches to help ensure rural and regional areas have access to branch services.
There will be no changes to Bankwest customer accounts. We’re working with CommBank to simplify customer transitions if this option is right for them.
Community Banking Workshops
To help you feel confident and learn more about managing your banking digitally, you can join a Community Banking Workshop both online or in person if there is a session near you.
Branch closure information
You’ll find all up-to-date information here and we’ll be providing notice to branch users as individual branches close.
| Bankwest branch | Closest Bank@Post | Proposed closure date |
Impact statement |
|---|---|---|---|
|
Perth Metro
|
|
||
|
Bassendean
|
Bassendean Post Shop
Bassendean Square S/C 2 West Road |
8 August 2024
|
|
|
Belmont
|
Cloverdale Post Shop
Belmont Forum S/C 227 Belmont Avenue |
5 September 2024
|
|
|
Booragoon
|
Applecross LPO
Unit 1/26 Willcock Street |
19 June 2024
|
|
|
Cannington
|
Cannington Post Shop
Westfield Carousel S/C 1382 Albany Highway |
12 September 2024
|
|
|
Claremont
|
Claremont Post
Shop 2a Bay View Terrace |
16 May 2024
|
|
|
Ellenbrook
|
Ellenbrook LPO
The Shops at Ellenbrook Shop 1/11 Main Street |
25 June 2024
|
|
|
Fremantle
|
Fremantle Post Shop
22 Queen Street |
20 August 2024
|
|
|
Innaloo
|
Innaloo Post Shop
Westfield S/C 388 Scarborough Beach Road |
22 August 2024
|
|
|
Joondalup
|
Joondalup Post Shop
Lakeside S/C 420 Joondalup Drive |
19 September 2024
|
|
|
Kalamunda
|
Kalamunda Post Shop
14 Barber Street |
13 August 2024
|
|
|
Karrinyup
|
Karrinyup Post Shop
Karrinyup S/C 200 Karrinyup Road |
20 June 2024
|
|
|
Kingsway
|
Kingsway LPO
Kingsway City S/C 168 Wanneroo Road |
12 August 2024
|
|
|
Livingston
|
Canning Vale LPO
Livingston Marketplace S/C Shop 28 100-104 Ranford Road |
7 August 2024
|
|
|
Malaga
|
Malaga LPO
1892 Beach Road |
6 August 2024
|
|
|
Mandurah Forum
|
Mandurah East Post Shop
Mandurah Forum S/C 330 Pinjarra Road |
27 September 2024
|
|
|
Mount Lawley
|
Mount Lawley Post Shop
682a Beaufort Street |
7 March 2024
|
|
|
Midland
|
Midland Post Shop
58 The Crescent |
20 September 2024
|
|
|
Morley
|
Morley Post Shop
Centro Galleria 4 Collier Rd |
3 September 2024
|
|
|
Ocean Keys
|
Clarkson Post Shop
Ocean Keys S/C 36 Ocean Keys Boulevard |
2 May 2024
|
|
|
Rockingham
|
Rockingham Post Shop
Rockingham City S/C 1 Council Avenue |
24 September 2024
|
|
|
Spearwood
|
Spearwood LPO
Phoenix S/C 254 Rockingham Road |
14 August 2024
|
|
|
St Georges Terrace
|
Cloisters Square Post Shop
200 St Georges Terrace |
18 September 2024
|
|
|
Success
|
Success LPO
Gateway S/C Beeliar Drive |
21 March 2024
|
|
|
Victoria Park
|
East Victoria Park Post Shop
The Park Centre 789 Albany Highway |
19 August 2024
|
|
|
Wanneroo
|
Wanneroo Post Shop
18 Dundebar Road |
15 August 2024
|
|
|
Warwick
|
Warwick Post Shop
Centro Warwick S/C Cnr Beach and Erindale Roads |
4 September 2024
|
|
|
Wembley
|
Wembley LPO
341b Cambridge Street |
14 March 2024
|
|
|
Willetton
|
Southlands Boulevard S/C
Shop 57 45 Burrendah Boulevard |
2 September 2024
|
|
|
Southwest
|
|||
|
Bunbury Forum
|
Bunbury East LPO
Bunbury Forum S/C Shop 7/60 Sandridge Road |
17 September 2024
|
|
|
Busselton
|
Busselton Post Shop
70 Prince Street |
11 July 2024
|
|
|
Manjimup
|
Manjimup Post Shop
87 Giblett Street |
16 July 2024
|
|
|
Margaret River
|
Margaret River Post Shop
53 Town View Terrace |
9 July 2024
|
|
|
Great Southern
|
|||
|
Albany
|
Albany Post Shop Unit
4/218 York Street |
10 September 2024
|
|
|
Katanning
|
Katanning Post Shop
101 Clive Street |
29 August 2024
|
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|
Goldfields - Esperance
|
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|
Esperance
|
Esperance Post Shop
23 Andrew Street |
3 July 2024
|
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|
Kalgoorlie
|
Kalgoorlie Post Shop
Kalgoorlie Central S/C Shop 17/340 Hannan Street |
26 September 2024
|
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Wheatbelt
|
|||
|
Merredin
|
Merredin Post Shop
84 Barrack Street |
10 July 2024
|
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|
Moora
|
Moora LPO
62 Padbury Street |
18 June 2024
|
|
|
Narrogin
|
Narrogin Post Shop
22 Fortune Street |
28 August 2024
|
|
|
Northam
|
Northam Post Shop
239 Fitzgerald Street |
17 July 2024
|
|
|
Midwest
|
|||
|
Geraldton
|
Geraldton Post Shop
52 Durlacher Street |
25 September 2024
|
|
|
North-West
|
|||
|
Broome
|
Broome Post Shop
Paspaley Plaza Shop 27/8 Short Street |
1 July 2024
|
|
|
Karratha
|
Karratha Post Shop
Karratha City S/C Lot 3915 Klenk Street |
26 June 2024
|
|
|
Kununurra
|
Kununurra Post Shop
89 Coolibah Drive |
18 April 2024
|
|
|
Port Hedland
|
Port Hedland LPO
1 Anderson Street |
27 June 2024
|
Bankwest branch
Closest Bank@Post
Proposed closure date
Impact statement
Perth Metro
Cannington
Cannington Post Shop
Westfield Carousel S/C
1382 Albany Highway
Westfield Carousel S/C
1382 Albany Highway
12 September 2024
Ellenbrook
Ellenbrook LPO
The Shops at Ellenbrook
Shop 1/11 Main Street
The Shops at Ellenbrook
Shop 1/11 Main Street
25 June 2024
Livingston
Canning Vale LPO
Livingston Marketplace S/C
Shop 28 100-104
Ranford Road
Livingston Marketplace S/C
Shop 28 100-104
Ranford Road
7 August 2024
Mandurah Forum
Mandurah East Post Shop
Mandurah Forum S/C
330 Pinjarra Road
Mandurah Forum S/C
330 Pinjarra Road
27 September 2024
Mount Lawley
Mount Lawley Post Shop
682a Beaufort Street
682a Beaufort Street
7 March 2024
Rockingham
Rockingham Post Shop
Rockingham City S/C
1 Council Avenue
Rockingham City S/C
1 Council Avenue
24 September 2024
St Georges Terrace
Cloisters Square Post Shop
200 St Georges Terrace
200 St Georges Terrace
18 September 2024
Success
Success LPO
Gateway S/C
Beeliar Drive
Gateway S/C
Beeliar Drive
21 March 2024
Victoria Park
East Victoria Park Post Shop
The Park Centre
789 Albany Highway
The Park Centre
789 Albany Highway
19 August 2024
Warwick
Warwick Post Shop
Centro Warwick S/C
Cnr Beach and Erindale Roads
Centro Warwick S/C
Cnr Beach and Erindale Roads
4 September 2024
Wembley
Wembley LPO
341b Cambridge Street
341b Cambridge Street
14 March 2024
Southwest
Bunbury Forum
Bunbury East LPO
Bunbury Forum S/C
Shop 7/60 Sandridge Road
Bunbury Forum S/C
Shop 7/60 Sandridge Road
17 September 2024
Great Southern
Goldfields - Esperance
Kalgoorlie
Kalgoorlie Post Shop
Kalgoorlie Central S/C
Shop 17/340 Hannan Street
Kalgoorlie Central S/C
Shop 17/340 Hannan Street
26 September 2024
Wheatbelt
Midwest
North-West
Branches converting to CommBank
Some regional branches will be converted to CommBank to ensure banking services are available in rural areas. There will be no impact to customer accounts.
Why aren’t all branch closure dates listed yet?
| Bankwest branch | Address | Proposed closure date | Commonwealth Bank branch opening date | Impact statement |
|---|---|---|---|---|
|
Southwest
|
||||
|
Bridgetown
|
123 Hampton Street
|
16 October 2024
|
30 October 2024
|
|
|
Collie
|
72 Forrest Street
|
13 November 2024
|
27 November 2024
|
|
|
Dunsborough
|
Shop 8 Naturaliste Forum S/C
|
22 October 2024
|
7 November 2024
|
|
|
Pemberton
|
Lot 2 Brockman Street
|
9 October 2024
|
23 October 2024
|
|
|
Great Southern
|
||||
|
Denmark
|
77 Strickland Street
|
30 October 2024
|
13 November 2024
|
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|
Kojonup
|
112 Albany Highway
|
25 November 2024
|
9 December 2024
|
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|
Mount Barker
|
6 Langton Road
|
5 November 2024
|
21 November 2024
|
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|
Wheatbelt
|
||||
|
Corrigin
|
LOT 74 Campbell Street
|
23 October 2024
|
6 November 2024
|
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|
Dalwallinu
|
45 Johnston Street
|
1 November 2024
|
14 November 2024
|
|
|
Jurien
|
1 White Street
|
6 November 2024
|
20 November 2024
|
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|
Kondinin
|
7 Gordon Street
|
21 November 2024
|
5 December 2024
|
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|
Narembeen
|
37 Churchill Street
|
15 October 2024
|
31 October 2024
|
|
|
Lake Grace
|
29 Stubbs Street
|
20 November 2024
|
4 December 2024
|
|
|
Wagin
|
21 Tudhoe Street
|
14 November 2024
|
28 November 2024
|
|
|
North - West
|
||||
|
Newman
|
Shop C3
Newman Boulevard S/C |
27 November 2024
|
11 December 2024
|
Bankwest branch
Address
Proposed closure date
Commonwealth Bank branch opening date
Impact statement
Southwest
Great Southern
Wheatbelt
North - West
Frequently asked questions
You can view all FAQs here.
Customer communications were issued to WA customers with a valid email address from Wednesday 6 March to notify them of proposed changes.
Impacted customers, including those who have used the branch or ATM in the last 12 months, will be advised of branch closure dates 12 weeks in advance via post or email.
In locations where alternative banking options have accessibility limitations, customers will be advised of the branch closure date 24 weeks in advance.
Information is available and kept up to date on our website.
Branch signage will be displayed between 4 and 12 weeks in advance.
During the notice period, our branch colleagues will continue to support customers and help them through the transition.
It’s always important to be wary of fraudulent communications asking for personal or financial details. Scammers may pretend to be from Bankwest, or another bank. We will never include a link to log on to your banking directly from an SMS or email. If you think you’ve been scammed or have received fraudulent communications don’t engage with or click on any links, and call us on 13 17 19.
It’s important to us that we ensure our customers, especially our most vulnerable customers, are well supported as we transition to digital banking.
Customers who need help with the transition can discuss their situation with colleagues in branch or over the phone. Bankwest Community Bankers, Digital experts and Community Banking Workshops are set up in branches and communities to assist.
Customers can continue to access our dedicated support channels and services
There will be no impact to your bank accounts as a result of branch closures.
Remember, Bankwest communications will never include a link to log on directly from an email or SMS. Always type bankwest.com.au into a browser or use the Bankwest App to securely access your banking.
Our branch colleagues have invaluable knowledge and experience, and they will all be offered opportunities to access the next generation of banking jobs so they can continue to support customers nationwide from in their own communities.
You can register a complaint or provide feedback via our online complaints form.
Bank@Post is an agency service provided by Australia Post on behalf of Bankwest. Bank@Post is available at participating Post Offices. Services available are cash withdrawals, deposits, balance enquiries and credit card repayments. Limits apply.
^ Bankwest personal banking transactions, as at March 2024.