We protect you from losses due to unauthorised transactions on personal and business accounts when you have complied with our terms and conditions, and neither you nor any authorised user on your behalf have contributed to the loss.
This means that if you do have a loss resulting from an unauthorised transaction in Bankwest Online Banking (including the Bankwest App), and have taken the necessary steps to stay safe online (by complying with our terms and conditions, and neither you nor an authorised user has contributed to the loss), we will reimburse you the full amount of any funds lost.
See part 8 of the Account Access Conditions of Use (PDF), part 7 of our Credit Card Account Access Conditions of Use (PDF) or our Credit Card Conditions of Use (PDF) for more details.
See more about how we keep your accounts and cards safe.
