Bankwest Apple Pay FAQs

Yes, Apple Pay will work in all countries wherever contactless payments are accepted, but you need to add your cards to your Wallet while in Australia (it’s a security thing). We recommend you take your plastic card as a backup when travelling overseas, just in case you can’t find a contactless terminal.

No, your device uses Near Field Communications (NFC) to communicate with the reader.

You can spend up to your available balance when using your Bankwest Debit Mastercard^® and up to your available limit when using your Bankwest Mastercard credit card.

Make sure you get in touch with us. We can suspend or remove your Bankwest cards from Apple Pay and order you a new card if needed.

You can also go to your Apple ID account page or use Find My iPhone to suspend or permanently remove the ability to pay from that device with Apple Pay. On your Apple ID account page, sign in and click your device. In the information that appears, go to the Apple Pay section and click either ‘Remove’ or ‘Remove all’. Your card or cards will be suspended or removed from Apple Pay even if your device is offline and not connected to a cellular or Wi-Fi network.

If you’ve misplaced your card, you can place a temporary lock on it in Bankwest Online Banking or our app – this will lock the card in the Wallet app, too.

If your card has been stolen, or it’s permanently lost, get in touch with us to cancel your card and order a new one. If you’ve previously set up your card in Apple Pay, your card details will automatically be updated by us as soon as your new card is issued.

No, you need to use your physical card to withdraw cash.

When your card expires, your new card will be automatically updated in the Wallet App.

No, Apple Pay is free to use.

Yes, you’ll still get all the same account benefits when using Apple Pay.

You can see your last transaction made using Apple Pay by tapping on your card. The last 10 transactions made with your device can be viewed by tapping the ‘Transactions’ button.

When the cashier asks you to provide your card, hold your device on the contactless terminal as if you are making a payment.

The cashier might need the last four digits of your Device Account Number. Here’s how to find them:

• iPhone or iPad - go to ‘Settings’ then ‘Wallet & Apple Pay’, and tap the card
• Apple Watch - open the Apple Watch app on your iPhone, go to the ‘My Watch’ tab, tap ‘Wallet & Apple Pay’, then tap your card.

It’s very secure. Every transaction requires you to authenticate with Face ID, Touch ID or your passcode. Plus, your actual card numbers aren’t stored on your device or on Apple servers.

When you pay in stores, neither Apple nor your device sends your actual card numbers to merchants. When you pay within apps and on the web in Safari, the merchant will only receive information like name, email address, billing and shipping addresses that you authorise to share to fulfill your order. Apple Pay retains anonymous transaction information that can’t be tied back to you and never includes what you're buying. Apps that use Apple Pay must have a privacy policy that you can view, which governs the use of your data.

Learn more about Apple Pay security and privacy.