Whether you're experiencing life changes or need help with your banking, find the support you need below.
3.5 minute read
Log in
Customer support
Information on financial abuse
Our financial abuse page features tailored information to support anyone impacted by domestic and financial abuse. This page can help you:
- Learn how to identify and address financial abuse
- Access key resources
- Find out where to go for help.
Keeping your finances safe
If you've recently lost a loved one
If you’ve recently suffered a loss, we’re here to support you through this difficult time. Our deceased estates guide tells you everything you need to know, from your next steps to the documentation and account closing process.
Dealing with serious illness or injury
A diagnosis of a serious illness, health condition or injury isn’t something most people expect or plan for. While everyone’s experience is different, we know it can negatively impact your finances and wellbeing.
We've put together a guide to help you manage your finances through serious illness.
I need a hand with digital banking
Code of Operation
Are you a recipient of Services Australia income support payments or Department of Veterans Affairs’ payments?
If you are a recipient of eligible Services Australia income support payments or Department of Veterans Affairs’ payments and the account which the payment is directed to becomes overdrawn, please let us know when we speak with you.
Under the Code of Operations, individuals who receive an eligible payment from Services Australia or Department of Veteran Affairs, are able to keep at least 90% of that payment for living expenses when you receive a payment into an overdrawn transaction account. We will also take this into consideration when we are negotiating payment arrangements on other debts you owe us.
To receive at least 90% of the eligible payment, call us on 13 17 19 and we'll let you know how you can access the funds.
How we make our banking accessible
We’re working to make sure our banking and website is accessible to everyone.
Deaf, deaf, hard of hearing or speech impaired
National Relay Service users can be connected to any of our phone numbers.
- TTY users call 13 36 77 and ask for 13 17 19
- Voice Relay call 1300 555 727 and ask for 13 17 19
- SMS Relay text 0423 677 767.
Available 8am - 5pm AWST Monday to Friday, except WA and national public holidays.
Support for our First Nations customers
We’re working hard to provide better banking access for our First Nations customers, no matter how remote their location.
Interpreter services
Access the government’s free Translating and Interpreter Service over the phone.
Available in more than 150 languages. Call us on 13 17 19 to ask about this complimentary service.
Receive your statements in braille
You can request your bank statements to be converted into Braille, Audio CD or e-text. Simply call us to make the request.
Let us know about your experience
About this article
We take care of all the BS (bank stuff) so you can access the knowledge you need to make informed decisions. When we write a guide or article, we take steps to make sure the information is relevant, accurate and most of all, helpful.
Keep reading
We’re here to help
Message us in the Bankwest App or online banking, or speak with someone from the team today.
The advice on this page has been prepared without considering your objectives, financial situation or needs. You should, before acting on this advice, consider its appropriateness to your personal circumstances.