No more fun and games as West Aussies weather cost-of-living storm

24 June 2024

Western Australians have recorded a fifth-consecutive month of declining spending, with Bankwest’s Spend Trends report for May showing further pullbacks in discretionary sectors amidst ongoing cost-of-living pressures.

Bankwest’s Spend Trends tracks WA customer credit and debit activity to identify insights in community responses to economic conditions, with May 2024 data showing Western Australians were having to sacrifice fun and games.

The number of customers spending (-2.4%) and the volume of transactions (-1%) across all 25 sectors analysed declined year-on-year for another month, with Recreation falling a significant 17 per cent in transaction volume.

The category contains retailers dealing in services such as events, cinemas, bowling, and indoor leisure centres, with the dramatic decline indicating Western Australians had less money to spend on leisure.

Year-on-year declines in the number of customers spending at Electric Appliance (-9%) retailers and Sporting/Toy Stores (-6%) also highlighted the trend of community pullback in discretionary sectors.

Only seven of the 25 sectors grew in the number of customers transacting year-on-year, but none of those were significant, with the leading category of Mail Orders only growing by three per cent.

The average value of transactions continued to outpace volumes, bucking the decline trend to grow four per cent year-on-year, indicating Western Australians continued to pay more for less when compared with last year.

The leading sectors for the increases for average transaction value included the essential services of Utilities (7%) and Pharmacies (6%), highlighting the squeeze on hip pockets as families manage their budgets.

Bankwest General Manager Products and Digital Services Peter Bouhlas said: “We can see from the May Spend Trends data that Western Australians are now being really selective in where they spend their money.

"A 17 per cent decline year-on-year for Recreation is a significant fall, and we can see across the board that the vast majority of sectors are experiencing customer and transaction volume declines.

"A positive in the data is in the majority of sectors showing a stabilisation – and, in some cases, a reduction – year-on-year in the average value of transactions, which indicates cost-of-living pressures might be softening.

"That is perhaps not a surprise when considering the customer and volume declines, with reduced demand and spending capacity naturally likely to have a flow-on effect for prices.

"We know the current economic environment is challenging for many people, and if there are any customers experiencing financial difficulties, I urge them to get in touch with us as soon as possible so we can support them."

Overall transaction change

  Number of customers transacting
(%)
Total volume of transactions
(%)
Total value of transactions
(%)
Month-on-Month
Apr 24-v-May 24
-0.6
-1
-1
Year-on-Year
May 23-v-May 24
-2.4
-1
+4
 
Number of customers transacting
(%)
Total volume of transactions
(%)
Total value of transactions
(%)
Month-on-Month
Apr 24-v-May 24
-0.6
-1
-1
Year-on-Year
May 23-v-May 24
-2.4
-1
+4

Where Western Australians are spending Month-on-Month

Sectors by volume of unique customers transacting
Biggest growth in number of unique customers transacting % Smallest growth in number of unique customers transacting %
Education
+13
Sporting/Toy stores
-11
Department stores
+6
Recreation
-6
Discount stores
+3
Hotel/Motel
-5
Biggest growth in number of unique customers transacting
%
Smallest growth in number of unique customers transacting
%
Education
+13
Sporting/Toy stores
-11
Department stores
+6
Recreation
-6
Discount stores
+3
Hotel/Motel
-5

Where Western Australians are spending Year-on-Year

Sectors by volume of unique customers transacting
Biggest growth in number of unique customers transacting % Smallest growth in number of unique customers transacting %
Mail order
+3
Repair shops
-29
Airline
+2
Education
-17
Interior furnishings
+2
Electric appliance
-9
Biggest growth in number of unique customers transacting
%
Smallest growth in number of unique customers transacting
%
Mail order
+3
Repair shops
-29
Airline
+2
Education
-17
Interior furnishings
+2
Electric appliance
-9

Month-on-month (Apr 24-May 24) top 5 sectors by ...

Biggest growth in volume % Smallest growth in volume % Biggest growth in value % Smallest growth in value %
Department stores
+9
Education
-13
Repair shops
+6
Education
-23
Electric appliance
+6
Recreation
-12
Electric appliance
+4
Recreation
-6
Clothing stores
+4
Hotel/Motel
-11
Sporting/Toy stores
+4
Hotel/Motel
-6
Biggest growth in volume
%
Smallest growth in volume
%
Biggest growth in value
%
Smallest growth in value
%
Department stores
+9
Education
-13
Repair shops
+6
Education
-23
Electric appliance
+6
Recreation
-12
Electric appliance
+4
Recreation
-6
Clothing stores
+4
Hotel/Motel
-11
Sporting/Toy stores
+4
Hotel/Motel
-6

Year-on-year (May 23-v-May 24) top 5 sectors by ...

Biggest growth in volume % Smallest growth in volume % Biggest growth in value % Smallest growth in value %
Pharmacies
+7
Recreation
-17
Repair shops
+22
Recreation
-12
Mail order
+7
Education
-15
Utilities
+7
Auto rental
-7
Other retail
+6
Repair shops
-13
Pharmacies
+6
Other services
-5
Biggest growth in volume
%
Smallest growth in volume
%
Biggest growth in value
%
Smallest growth in value
%
Pharmacies
+7
Recreation
-17
Repair shops
+22
Recreation
-12
Mail order
+7
Education
-15
Utilities
+7
Auto rental
-7
Other retail
+6
Repair shops
-13
Pharmacies
+6
Other services
-5

Generational snapshot

Year-on-year growth values by generation from May 23-May 24

  Number of unique customers transacting
(%)
Volume of transactions
(%)
Average value of transactions
(%)
Gen Z
+7
+11
+8
Millennials
-4
-3
+5
Gen X
-4
-2
+4
Baby boomers
-3
-3
+3
 
Number of unique customers transacting
(%)
Volume of transactions
(%)
Average value of transactions
(%)
Gen Z
+7
+11
+8
Millennials
-4
-3
+5
Gen X
-4
-2
+4
Baby boomers
-3
-3
+3

Sector examples

Sector Examples
Airlines
Self-explanatory
Auto rental
Self-explanatory (general and commercial)
Clothing stores
Single-brand stores, as opposed to multi-brand department Store retailers
Department stores
Large department stores and chains, not including discount department stores
Discount stores
Discount department stores and budget lifestyle and homeware retailers
Electrical appliance
Whitegoods retailers, home entertainment stores, mobile and computing device outlets, computer games
Food stores/Warehouses
Includes grocery stores, as well as wholesale food distribution warehouses
Hardware
Hardware retailers and chains, landscaping specialists, home DIY retailers
Hotels/Motels
Self-explanatory
Other retail
Online marketplaces, online arms of bricks-and-mortar retailers, discount department stores, liquor stores
Other services
Courier services, public administration, newspaper subscriptions, roadside assistance companies
Other transport
Ride sharing companies, taxis, private and public paid parking
Pharmacies
Self-explanatory
Professional services
All types of insurance, waste disposal services
Quasi cash
Casino and gambling activities
Repair shops
Cobblers, tailors, electrical appliance repairs, watchmakers, mobile phone repairs
Restaurants/Bars
Self-explanatory
Service stations
Self-explanatory
Sporting/Toy stores
Non-digital game retailers, outdoor recreation stores, sporting goods, apparel and footwear outlets
Travel agencies
Self-explanatory (online and bricks-and-mortar)
Utilities
Typical utility services, streaming services
Vehicles
Automotive dealerships, automotive and car care accessory retailers, repairs and servicing
Sector
Examples
Airlines
Self-explanatory
Auto rental
Self-explanatory (general and commercial)
Clothing stores
Single-brand stores, as opposed to multi-brand department Store retailers
Department stores
Large department stores and chains, not including discount department stores
Discount stores
Discount department stores and budget lifestyle and homeware retailers
Electrical appliance
Whitegoods retailers, home entertainment stores, mobile and computing device outlets, computer games
Food stores/Warehouses
Includes grocery stores, as well as wholesale food distribution warehouses
Hardware
Hardware retailers and chains, landscaping specialists, home DIY retailers
Hotels/Motels
Self-explanatory
Other retail
Online marketplaces, online arms of bricks-and-mortar retailers, discount department stores, liquor stores
Other services
Courier services, public administration, newspaper subscriptions, roadside assistance companies
Other transport
Ride sharing companies, taxis, private and public paid parking
Pharmacies
Self-explanatory
Professional services
All types of insurance, waste disposal services
Quasi cash
Casino and gambling activities
Repair shops
Cobblers, tailors, electrical appliance repairs, watchmakers, mobile phone repairs
Restaurants/Bars
Self-explanatory
Service stations
Self-explanatory
Sporting/Toy stores
Non-digital game retailers, outdoor recreation stores, sporting goods, apparel and footwear outlets
Travel agencies
Self-explanatory (online and bricks-and-mortar)
Utilities
Typical utility services, streaming services
Vehicles
Automotive dealerships, automotive and car care accessory retailers, repairs and servicing

About Bankwest
Bankwest’s vision is to be a simple, easy bank for the Australian homeowner of today and tomorrow, and our purpose is to build a brighter future for all. Bankwest provides personal and everyday banking solutions for customers across Australia. We support customers in doing their banking in the ways that suit them, with innovative digital solutions, an Australia-based 24/7 Contact Centre, a passionate broker community, and our WA branch network. Bankwest is a division of Commonwealth Bank of Australia ABN 48 123 123 124 AFSL/Australian credit license 234945.

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