How do I cancel direct debits or recurring payments?

This is when you give your BSB and account number to a service provider/merchant, like your gym or utility provider, and allow them to debit regular payments for an agreed amount from your eligible Bankwest account.

This is when you give your credit or debit card details (card number, expiry date and security code) to a merchant or service provider and allow them to automatically charge your card for their services (like Netflix or Spotify).

This is when you set up a regular automatic payment between your Bankwest accounts (like a home loan or credit card repayment) or from your Bankwest account to an account at another bank (like your rent).

This is similar to direct debits, but gives you more control and flexibility over setting it up and managing it moving forward. With a PayTo agreement, you give the merchant or service provider your BSB and account number or PayID, and they’ll send you a request with all the details which you can authorise in the Bankwest App or online banking. Unlike a direct debit, you can pause, resume, cancel and change the linked account for your payment agreement without having to contact the merchant.

Find out more about PayTo agreements.

If you need to cancel a direct debit a service provider/merchant (like your gym), or bill (like insurance), you can ask us to cancel your direct debit request and we will promptly process this. You can do this online or by calling us on 13 17 19.

If you have set up a recurring payment from your debit card or credit card, you must contact the merchant or service provider directly to arrange another payment option or to cancel this payment type.

Cancelling a PayTo agreement is easy.

In the Bankwest App:

1. Just head to ‘Payments’ > ‘Manage’ > ‘PayTo agreements'​
2. Tap on the PayTo agreement you want to cancel
3. Go to the ‘Settings’ tab
4. Tap ‘Cancel payment agreement’ and follow the prompts.

In online banking:

1. Go to 'Payments' > 'PayTo Agreements'
2. Go to 'Active' agreements, select the agreement you want to cancel from the list
   
3. Select 'Cancel payment agreement' at the bottom of the screen.

If you ask us to, we will give you a list of direct debits and recurring payments on your accounts for up to the previous 13 months.

The list will include only those direct debits and recurring payments that are known to us from the information we receive about your transactions.

If you need to cancel a scheduled payment from one of your bank accounts, you'll need to check if you've set up scheduled payments in the Bankwest App or Bankwest Online Banking.

In the app:

1. Securely log in 
2. Tap 'Payments’ in the bottom menu > 'Scheduled’​
   
3. Select the payment and tap 'Delete payment’.

In online banking:

1. Click 'Payments' > 'Scheduled payments' in the menu
   
2. Choose the relevant payment and click 'Delete'.
   

We understand that sometimes, life can be tough. If you’ve had a change to your personal circumstances, you may find it hard to keep up with your repayments. We're dedicated to being there for you in times of need – our Financial Assist team is here to chat to you about ways we could help.

You can message us in the app or online banking – just ask for a Financial Assist Specialist. We’re available via chat or phone 6am - 6pm AWST Monday to Friday.

• In the app: From the home screen, tap ‘Contact us’ > ‘Message us now’.
• In online banking: Click ‘Message us now’ on the right of the screen.
• Phone: 1300 769 173 ? If you’re overseas, call +61 8 9481 8115 and choose option 1. Calls made overseas from landlines or mobile phones will be subject to international call rates. Close
• Email: financial.assist@bankwest.com.au
  

Otherwise:
Nominate a representative to act on your behalf and fill out a Third Party Request (PDF).

• Fax: 1300 552 839
• Post:
  Financial Assist
  Post Office Box E237
  Perth WA 6841