Bankwest Halo FAQs

We’ve said goodbye to Bankwest Halo – this means it’s no longer available to buy, and we won’t be reissuing or replacing existing rings. If you already have a Bankwest Halo ring, you can continue to use it until it expires.

Remember, we’re no longer reissuing new Bankwest Halo rings, but if you’ve already got one that still needs to be activated, you can do it the same way you’d activate a new card. Just log in to online banking, choose ‘Self service’ > ‘Manage my cards’ and follow the prompts.

If your ring is lost or stolen

We won't be able to replace lost or stolen rings, but you can put a temporary lock on it in the Bankwest App or online banking in case you get it back. If you’re sure it’s lost or stolen, call us on 13 17 19.

If your ring is damaged

Remember, we won't be able to replace damaged rings, but you can get in touch with us by calling 13 17 19.

There are a few golden rules:

• Try not to hit or drop your ring, and avoid contact with sharp objects
• Don’t try to re-size or disassemble your ring
• Keep your ring away from extreme temperatures and high frequency electronics (like microwaves)
• Use a dry cloth to clean – don’t use any cleaning products.

Yes, it’s waterproof up to 50m. That means you can wear it swimming, in the shower or in the rain. Make sure to rinse the ring with tap water if you swim in sea water.

You can use it wherever contactless payments are accepted - including overseas.

No, you can only use your payment ring at contactless terminals.

If it’s linked to a bank account it’ll expire in 3 years. If it’s linked to a credit card, it’ll expire when the card expires. Remember – if you already have one, we’ll no longer be replacing it once it expires.

Not at all – it has no battery.