Getting started
The basics
- Nickname and reorder your accounts
- Receive payments faster and set up PayID
- Transfer your salary and get paid into your new account.
Log in
Manage my bank account
Let’s go through some handy ways you can make the most of your account, and the tools you can use to manage your money and account details like a boss.
My debit card
Making the most of your card
- View card details easily with digital cards
- Set up Apple Pay, Google Pay™ or Samsung Pay
- See all the ways you can pay without your physical card
- View your subscriptions to services through the app. Find out how.
Quick fixes
- Card expiring soon? Don’t worry – we’ll send you a new one. If it’s already expired and you’re still waiting on your new one, get in touch with us
- What to do if your card is lost, stolen or damaged
- Forgotten your card PIN? Find out how to reset it.
Managing your money
Here are some tools and guides to help manage your money, your way.
Keep on top of your finances
Kick start your savings habits
Crunch the numbers
Keeping your account safe
Have peace of mind 24/7
Check out our security centre for tips on staying safe online and ways to get in touch with us if something’s not right.Face ID or Touch ID makes securely logging in to our app even easier. Once you’ve set up your PIN login, it’s easy as 1, 2, 3. Keep in mind, you'll need to set up Face ID or Touch ID on your device before you can enable it in the app.
- Login using your PIN
- Tap ‘More’ > ‘Login settings’
- Toggle ‘Enable Touch ID / Face ID’ and accept the Terms of Use.
SMS code is just one of the ways we keep your accounts secure. Think of it as a second layer of protection. To set it up, just go to 'My details' > 'My security settings' in online banking and click 'Activate SMS code'.
If you’re wondering where a transaction on your account came from, you can put your mind at ease by clicking on the transaction in the Bankwest App. This will give you the option to view more detailed info about the business that charged you. See how it works.
If you’ve noticed a transaction that wasn’t you, you can temporarily lock your card in the app or online banking to keep it safe. You can then give us a call on 13 17 19 or message us in the app. We’ll ask you to fill out a Transaction Dispute Form (PDF) and help you cancel your card. Learn more about how we can help.
We’ve got a number of ways to keep your accounts and card secure, like customised alerts and secure login features. You can get some tips on password setting and keeping your devices secure, plus find out the latest scams and how to protect yourself from them.
Adapting your finances
Whether you’re going away or you need to change how you handle your money, we’re here with options to suit your situation.
Bankwest Apple Pay Terms of Use apply. Apple, the Apple logo, Face ID, Touch ID and Apple Pay are trademarks of Apple Inc. App Store is a service mark of Apple Inc.
Terms of Use apply to the use of Google Pay. Android, Google Pay, Google Play and the Google Play logo are trademarks of Google LLC.
Terms of Use apply to the use of Samsung Pay. Samsung, Samsung Pay and Samsung Pay logo are trademarks of Samsung Electronics Co., Ltd.
Platinum Debit Mastercard access is available to Australian citizens and temporary or permanent residents over 16 with an Australian residential address (limited exceptions may apply subject to conditions).
Consider the applicable product PDS available from Bankwest before deciding whether the product is right for you. Fees and charges may apply and subject to change.