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Emergency assistance

We’re here to help you with any concerns or questions in the event of a natural disaster. Take a look at what Emergency Assistance options might be available to you, and how to get in touch if you need financial support.

Tell us how we can help

We’re ready to help you with any special arrangements – just get in touch so we can start finding a solution for you.

Get in touch so we can find a solution for you.

  • For personalised solutions for your credit card or loan products, call our Financial Assist team on 1300 769 173.
  • For help with term deposits or other account products or services, call 1800 433 932.
  • If you're a small business customer, call 13 7000.
  • If you're a relationship managed business customer, call your Bankwest Relationship Manager for support.
  • For merchant banking queries, call our Merchant Support team on 1800 230 177.

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About this article

We take care of all the BS (bank stuff) so you can access the knowledge you need to make informed decisions. When we write a guide or article, we take steps to make sure the information is relevant, accurate and most of all, helpful.

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Financial hardship

If you’ve had a change to your personal circumstances, you may find it hard to keep up with your repayments. We’re here to help.

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Customer support

Whether you're dealing with serious illness or have recently lost a loved one, we can help.

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We’re here to help

Message us in the Bankwest App or online banking, or speak with someone from the team today.

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The advice on this page has been prepared without considering your objectives, financial situation or needs. You should, before acting on this advice, consider its appropriateness to your personal circumstances.